Shipping policy

Lux&Mo items are shipped from Japan. We arrange delivery via FedEx or other logistics partners to our supported destinations. The carrier and shipping method may vary depending on the destination, item details, and transportation conditions.

Shipping Fee

Retail orders enjoy free standard shipping to all countries and regions currently supported at checkout. All items are shipped from Japan.

Order Processing Time

After payment is confirmed, orders are usually processed and shipped within 1–2 business days.

Saturdays, Sundays, and Japanese public holidays are not counted as business days.

Estimated Delivery Time

The following estimated transit times apply after dispatch and do not include the 1–2 business days required to process your order. Delivery is available only to destinations currently supported at checkout.

Destination	Estimated transit time after dispatch	Retail standard shipping
United States, Canada	3–6 business days	Free
Europe — supported destinations	4–7 business days	Free
Asia — supported destinations	3–6 business days	Free
Australia, New Zealand	4–7 business days	Free
Mexico	4–7 business days	Free

For other supported destinations not listed above, please contact us for an estimated delivery time before ordering. These are estimates, not guaranteed delivery dates. Customs clearance, holidays, weather, remote-area delivery and carrier delays may affect arrival times.

Tracking Your Shipment

Once your order has been shipped, we will send you a tracking number by email.

You can use the tracking number to check the delivery status through the carrier’s official tracking website.

Customs Duties & Import Taxes

For retail orders shipped to the United States, Australia or Canada, product prices include applicable import duties and import taxes (including import VAT or GST where applicable). LUX&MO covers these charges, so the recipient does not need to pay additional import duties or import taxes on delivery.

For all other destinations, product prices exclude applicable import duties and import taxes. Any such charges are payable by the recipient. This does not mean that domestic sales or consumption taxes are exempt.

This treatment is based on the actual shipping destination. Please select the market matching your delivery address before ordering. If the destination changes, contact us to confirm the revised price and delivery arrangements before dispatch.

Customs authorities may still require information or documentation from the recipient. Free standard shipping does not change the destination-based duties and import tax treatment above.

Refused or Undeliverable Packages

Please make sure your shipping address and contact information are complete and accurate before placing your order.

If a package is returned due to customer-related reasons, including:

Refusal of delivery
Prolonged absence or failure to receive the package
An incomplete or incorrect shipping address
Failure to provide information or complete procedures required for customs clearance

Lux&Mo may deduct any costs incurred from the refund, including the original shipping cost, return shipping cost, customs-related charges, handling fees, and other applicable expenses.

Refusing delivery does not constitute an approved return, including for orders with Premium Return Service. If you wish to return an item, please contact Lux&Mo first and follow our approved return process.