Wholesale FAQ

B2B pricing, shipping, taxes, returns, and product support are governed by this page and the final order confirmation. B2B terms differ from retail customer terms.

Price and costs

B2B quotes include the product price. For delivery to the United States, Australia or Canada, import duties and import taxes are included and covered by LUX&MO. For other destinations, product prices exclude applicable import duties and import taxes, which are payable by the recipient. Shipping follows our Wholesale Shipping Policy: USD $65 for orders of 1–4 items and free standard international shipping for orders of 5 items or more.

For orders delivered to the United States, Australia or Canada, product prices include applicable import duties and import taxes, including import VAT or GST where applicable. LUX&MO covers these charges, so you do not need to pay additional import duties or import taxes on delivery. For all other destinations, these charges are excluded and payable by the recipient where applicable. Shipping fees are separate and follow our Wholesale Shipping Policy.

LUX&MO covers import duties and import taxes for B2B wholesale orders delivered to the United States, Australia and Canada. For all other destinations, the recipient pays applicable import duties and import taxes. This treatment is based on the actual shipping destination. Please select the matching market before ordering; if your destination changes, contact us to confirm the revised wholesale price before dispatch. Domestic sales or consumption taxes are not exempted by this policy.

Payment

Available payment methods will be shown at checkout or confirmed with the buyer before payment.

Full payment for the products, applicable shipping fees, and any other confirmed charges must be completed before dispatch.

Shipping and dispatch

Orders of fewer than 5 items are subject to a flat shipping fee of $65. Orders of 5 items or more qualify for free shipping.

Yes. All B2B orders are shipped from Japan via FedEx or other international logistics partners. Orders of 1–4 items are charged a flat shipping fee of $65, while orders of 5 items or more qualify for free standard international shipping.

Yes. The buyer may appoint a carrier or freight forwarder and provide pickup information, carrier account details, or labels.

Returns and authenticity claims

If the buyer submits a complete final report from an accepted third-party authentication provider and Lux&Mo confirms the claim after review, Lux&Mo accepts the return and covers the related costs.

A complete final third-party authentication report. Social media comments, screenshots, chat messages, informal opinions, or non-final results are not accepted as proof.

We generally do not accept returns or exchanges for reasons that are not the seller’s responsibility, such as personal preference, change of mind, resale difficulty, size or color preferences, or disclosed signs of prior use.

If an issue is confirmed to be LUX&MO’s responsibility — for example, a counterfeit item, an incorrect item sent, a significant undisclosed defect or quality problem, or a material mismatch with the product photos or description — we will arrange an appropriate return, refund or exchange after review and cover the related costs. Exchanges depend on stock availability.

Please provide order details and supporting photos or videos; authenticity claims require a complete final report from an accepted third-party authentication provider. All returns and exchanges require prior approval. Any other exceptional arrangement must be expressly agreed in writing. Mandatory rights under applicable law are not excluded.

Minor scratches, natural aging, color variation, odor, signs of use, or accessory differences shown in photos or on the product page are generally not considered defects.

Product support

Yes. Photos, detail shots, short videos, condition information, and accessory details can be checked before purchase.

Send target brands, categories, quantity, budget, condition requirements, and destination country or region. Lux&Mo confirms available items based on current stock.

Pre-owned inventory moves quickly. Reservation availability, reservation time, and order lock are based on order confirmation and payment status.