Refund policy

Returns and Refund Policy

At Lux&Mo, we accept returns and refunds depending on the item and the circumstances of your order. If you would like to return an item, please contact us before sending it back. Items returned without prior approval may not be accepted.

For return inquiries, please contact us at spfshop@worldlink.jp and include your order number.

Order Cancellations

If your order has not yet been shipped, please contact us as soon as possible. Once an order has shipped, we may not be able to cancel it.

Basic Return Service

Lux&Mo offers Basic Return Service. If you would like to request a return, please contact us within 14 days of receiving your item. To be eligible for return, the item must be unused, in the same condition as when you received it, and include all tags, accessories, and packaging.

Plus Return Service / 30-Day No-Reason Return Service

Plus Return Service is a paid optional service that can be selected at the time of purchase. If you purchase this service, you may request a return for any reason within 30 days of receiving your item.

Returned items must be unused, in the same condition as when received, and include all tags, accessories, and packaging. The fee for Plus Return Service varies by item and is displayed in the cart or at checkout. As a general rule, the Plus Return Service fee is non-refundable after purchase.

If an Item Is Significantly Different from the Photos or Description

If the item you receive is significantly different from the product photos or description, please contact us within 14 days of receiving it. We will review the details and advise you on the appropriate next steps.

If we confirm that the issue is due to Lux&Mo, such as if you received the wrong item, the item has a serious undisclosed defect, or there is a material difference from the photos or description, we will cover the relevant return costs.

Returns for Customer Convenience

Returns for customer convenience, such as a change of preference, no longer needing the item, or the item not meeting your size or expectation, may be accepted within 14 days of receiving the item.

In this case, the item must be unused, in the same condition as when received, and include all tags and accessories. For returns made for customer convenience, the customer is responsible for return shipping costs, any customs duties and taxes already incurred or paid by Lux&Mo on the customer’s behalf, and a restocking fee equal to 10% of the item price. These amounts may be deducted from the refund.

Condition of Pre-Owned Items

Our items are pre-owned luxury goods, and each item may vary in condition and character. We make every effort to describe the actual condition of each item accurately through product photos, descriptions, and condition notes.

Minor differences in color, natural signs of age, storage odor, small scratches, or signs of use that do not affect normal use are generally not considered defects.

If the item has a strong undisclosed odor, obvious undisclosed damage, or a material difference from the product photos or description, please contact us as soon as possible after receiving the item. We will review the details and respond accordingly.

Return Process

Contact us by email or Instagram with your order number.
We will review your return request and, if it meets the applicable conditions, provide return instructions.
Once the returned item arrives at our store, we will inspect its condition.
After inspection, if the item is eligible for a refund, we will process the refund to your original payment method.

Refunds

After we receive and inspect the returned item, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method.

The refund amount may be adjusted depending on the reason for the return, return shipping costs, customs duties and taxes already incurred, restocking fees, and other related costs. Please note that it may take additional time for your bank or credit card company to process and post the refund.