After-Sales Policy

At Lux&Mo, we are committed to providing a trustworthy and premium shopping experience. Please read our after-sales policy carefully before making a purchase.

1. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. Cancellations can only be accepted before the item has been shipped. Once an order has been dispatched, it cannot be cancelled.

2. Returns & Refunds

	Plus™ Return	Basic Return
Return Window	30 Days	14 Days
Return Conditions	Free & Easy Returns. No Reason Asked.	Free return if condition doesn't match photos. Returns for personal reasons: shipping + 10% restocking fee + 15% tax.
Cost	Shown at checkout. Cost may vary depending on product.	Free \| All orders automatically enjoy this service.

Item Does Not Match Photos or Description

If the item you received significantly differs from the photos or description provided on our website, you are eligible for a return and full refund. Please contact us within 7 days of receiving your order with photos documenting the discrepancy.

Change of Mind

We generally do not accept returns due to a change of mind. However, members of our Plus Return Service are eligible for our 30-Day No-Reason Return Service. Please refer to your membership terms for details.

3. Non-Returnable Conditions

The following are not considered valid reasons for return:

Minor color differences due to lighting or screen settings
Slight odor from storage (common with pre-owned luxury goods)
Minor signs of use consistent with the item's described condition

All pre-owned items are described and photographed accurately. Please review all photos and condition notes carefully before purchasing.

4. Return Process

Contact us at our contact page within the eligible return window.
Provide your order number and photos of the item.
Our team will review your request and respond within 2 business days.
If approved, we will provide return shipping instructions.
Once the item is received and inspected, your refund will be processed within 5–7 business days.

5. Authentication Guarantee

Every item sold at Lux&Mo undergoes a thorough authentication process by our in-house experts. We hold a Japanese Secondhand Goods Dealer License (古物商許可証), ensuring full compliance with Japanese law and the highest standards of authenticity.

If you have concerns about the authenticity of an item after purchase, please contact us immediately. We take all authenticity concerns seriously and will work with you to resolve the matter.

You are also welcome to arrange a third-party authentication service before completing your purchase. Please contact us in advance to coordinate.