Widerrufsrecht

At Lux&Mo, we want you to shop pre-owned luxury with confidence. If you would like to return an item, please contact us at luxmoshop@luxmo.jp with your order number before sending it back.

Returns sent without prior approval may not be accepted.

Order Cancellations

If your order has not yet been shipped, please contact us as soon as possible to request a cancellation.

Once an order has shipped, cancellation may no longer be possible, and the applicable return policy will apply.

Standard Return Service

Eligible items may be returned by submitting a return request within 14 days of delivery.

For returns due to personal preference, size, expectations, or other customer-related reasons, the customer is responsible for:

• Return shipping costs
• Applicable customs duties and taxes related to the return
• A 10% restocking fee based on the item price

Original shipping fees are non-refundable.

Once your return request is approved, the item must be shipped back within 7 days.

Premium Return Service

Premium Return Service is an optional paid service available at the time of purchase.

Customers who purchase Premium Return Service may request a return for any reason within 30 days of delivery.

For eligible returns, Lux&Mo will cover the following return-related costs:

• Return shipping costs
• Return handling fees, including the 10% restocking fee
• Applicable customs duties and import taxes related to the return

This means customers with Premium Return Service will not be responsible for the above return-related costs, provided the return meets our eligibility requirements.

Original shipping fees and the Premium Return Service fee itself are non-refundable.

Once your return request is approved, the item must be shipped back within 7 days.

Return Condition

All returned items must remain in the same condition as when received and must not show any new signs of use, damage, or alteration after delivery.

All original tags and any accessories, certificates, dust bags, boxes, packaging, or other items originally included with the product must also be returned.

Returns that do not meet these conditions may not be accepted.

If the Item Is Not as Described

If you receive the wrong item, an item with a serious undisclosed defect, or an item that is materially different from the product photos or description, please contact us within 14 days of delivery.

Please provide your order number and relevant photos or videos so we can review the issue.

If the issue is confirmed to be the responsibility of Lux&Mo, Lux&Mo will cover all applicable return-related costs, regardless of whether Premium Return Service was purchased.

Pre-Owned Item Condition

Lux&Mo specializes in pre-owned luxury goods. Each item is unique and may show normal signs of age, storage, or previous use.

We make every effort to accurately represent the condition of each item through product photos, descriptions, and condition notes.

Signs of use or imperfections that have already been clearly disclosed on the product page are not considered defects or items not as described.

Return & Refund Process

To request a return, please contact luxmoshop@luxmo.jp and provide:

• Your order number
• Reason for return
• Relevant photos or videos if the return is related to a product issue

If your return is approved, we will provide the return address and return instructions. Please ship the item within 7 days of approval.

Once we receive and inspect the returned item, eligible refunds will be processed to your original payment method within 5 business days.

Additional processing time may be required by your bank, card issuer, or payment provider.

Exchanges

We accept exchanges. Please contact luxmoshop@luxmo.jp with your order number and exchange request before sending an item back.

Contact Us

If you have any questions about returns or refunds, please contact us at:

luxmoshop@luxmo.jp