Wholesale FAQ

B2B pricing, shipping, taxes, returns, and product support are governed by this page and the final order confirmation. B2B terms differ from retail customer terms.

Price

Quotes include product price only.

Shipping

B2B orders do not include free shipping. FedEx and other logistics options can be arranged.

Returns

After accepted third-party confirmation of an authenticity issue, Lux&Mo accepts the return and covers related costs.

Support

Item photos, condition, accessories, and stock can be checked before order confirmation.

Price And Costs

Price and costs.

Product price only. Shipping, taxes, duties, customs clearance fees, insurance, local delivery, and extra service charges are not included unless separately listed in the order confirmation.

No. Unless DDP or duty-paid delivery is clearly confirmed in writing, Lux&Mo B2B prices are not landed or door-to-door prices.

VAT, GST, sales tax, import tax, duties, customs clearance charges, and related destination-side costs are the buyer's responsibility.

Shipping and dispatch.

No. Freight is confirmed separately for each B2B order.

Yes. Lux&Mo can ship from Japan through FedEx and other logistics partners. Freight is quoted separately.

Yes. The buyer may appoint a carrier or freight forwarder and provide pickup information, carrier account details, or labels.

Returns and authenticity claims.

If the buyer submits a complete final report from an accepted third-party authentication provider and Lux&Mo confirms the claim after review, Lux&Mo accepts the return and covers the related costs.

A complete final third-party authentication report. Social media comments, screenshots, chat messages, informal opinions, or non-final results are not accepted as proof.

Except for confirmed authenticity issues, return costs for any other reason are not covered by Lux&Mo. This includes return shipping, taxes, duties, customs clearance fees, storage, and local delivery charges.

Minor scratches, natural aging, color variation, odor, signs of use, or accessory differences shown in photos or on the product page are generally not considered defects.

Product support.

Yes. Photos, detail shots, short videos, condition information, and accessory details can be checked before purchase.

Send target brands, categories, quantity, budget, condition requirements, and destination country or region. Lux&Mo confirms available items based on current stock.

Pre-owned inventory moves quickly. Reservation availability, reservation time, and order lock are based on order confirmation and payment status.