Wholesale Return Policy

This policy applies only to LUX&MO B2B wholesale orders. All return or exchange requests require review and prior approval before any item is sent back.

1. Returns & Exchanges

We generally do not accept returns or exchanges for reasons that are not the seller's responsibility. If an issue is confirmed to be LUX&MO's responsibility, we will arrange an appropriate return, refund or exchange after review. Exchanges are subject to stock availability.

Any other exceptional arrangement must be expressly agreed in writing by LUX&MO. Nothing in this policy excludes rights that cannot be excluded under applicable law.

2. Issues That Are Our Responsibility

Examples include a counterfeit item, an incorrect item sent, a significant undisclosed defect or quality problem, or a material discrepancy between the item received and its photos, description or disclosed condition.

Please contact us with your order information, a description of the issue, and supporting photos or videos. For authenticity claims, submit a complete final report from an accepted third-party authentication provider for LUX&MO's review. Informal opinions, incomplete reports and unsupported claims are not sufficient proof of a counterfeit item.

When the issue is confirmed to be our responsibility, LUX&MO will cover the related return or exchange costs. We will confirm the resolution and shipping instructions before the item is returned. If a refund is agreed, it will be processed after the returned item is received and inspected.

3. Reasons Not Eligible for Return or Exchange

Personal preference, change of mind, resale difficulty, order changes, size or color preferences, expectation differences where the item matches its description, and buyer-related import issues are not accepted reasons for a return or exchange.

Paying return shipping or other costs does not make an order eligible for return or exchange. Any exceptional arrangement requires express written agreement.

4. Pre-Owned Condition

LUX&MO sells pre-owned and vintage luxury goods. Items may show natural signs of age and previous use. Minor scratches, patina, color variation, storage odor, wear and other condition details clearly shown in the product photos or stated in the description are generally not defects or grounds for return or exchange.

A significant undisclosed defect or material mismatch with the stated condition will be reviewed as a potential seller-responsibility issue. Please review all photos and condition notes, and request additional information before ordering if needed.

5. Duties & Other Costs

Import duties and import taxes on the original delivery to the United States, Australia or Canada are included in the product price and covered by LUX&MO. For other destinations, applicable import duties and import taxes on the original delivery are payable by the recipient.

LUX&MO covers the related return or exchange costs for an approved seller-responsibility issue. Any separately agreed exceptional arrangement will specify responsibility for applicable costs. This section does not create a general right to return or exchange an item.

6. Return & Exchange Process

  1. Contact LUX&MO with your order information, details of the issue and supporting photos, videos or the complete final authentication report where relevant.
  2. LUX&MO will review the evidence and may request further information.
  3. If approved, we will confirm the resolution, return address, shipping instructions and responsibility for costs.
  4. After receiving and inspecting the returned item, we will process the approved refund or exchange. Exchanges depend on stock availability.

Please do not return any item without prior approval from LUX&MO.